Codyco

What do they actually do

Codyco runs an AI receptionist for hotels. When front desks miss a call, the call forwards to Codyco’s system, which answers, checks live availability and rates, takes bookings, and writes reservations directly into the hotel’s PMS. The service also handles email auto‑replies and generates handover notes for staff to follow up on. Today, Codyco lists native integrations with Apaleo and SiHot, runs on EU servers with a GDPR‑oriented posture, and supports many languages and voice personas codyco.ai/en.

The company is in pilots/early rollouts with hotel groups and reports pilots across roughly 7 groups covering ~350 hotels, with a published example of ~€5,000 in recovered bookings for a 53‑room hotel in four weeks YC Launch.

Who are their target customer(s)

• Central reservations/operations leader at a multi‑property hotel group: They need to stop missed calls from leaking bookings across many properties and want a centrally managed solution that can roll out chain‑wide. Codyco is positioning for multi‑property deployments with enterprise features and incentives codyco.ai/en; YC Launch.
• General manager or owner of an independent/small hotel: They can’t staff 24/7 and lose direct bookings when calls go unanswered; they want a quick, low‑risk way to recover revenue. Codyco promotes zero‑risk pilots and shows concrete recovery metrics from pilots codyco.ai/en; YC Launch.
• Front‑desk manager at a busy property: Peaks overwhelm staff; missed calls and manual re‑entry into the PMS create rework and lost sales. Codyco writes reservations into the PMS and produces handover notes to reduce manual steps codyco.ai/en.
• Hotel IT/integrations manager for a chain: They need reliable PMS/telephony integrations, GDPR compliance, and predictable rollout timelines. Codyco lists native PMS integrations (Apaleo, SiHot), EU hosting/GDPR orientation, and 1–2 week integration claims codyco.ai/en.
• Revenue manager or procurement lead at a hotel group: They require measurable ROI, SLAs, and documented case studies before approving a vendor that touches bookings and payments. Codyco runs structured pilots, publishes recovery examples, and offers enterprise pricing/rollout incentives codyco.ai/en; YC Launch.

How would they acquire their first 10, 50, and 100 customers

• First 10: Target small chains/independents already on Apaleo or SiHot to keep integration within 1–2 weeks, run zero‑risk pilots, and publish a tight case study on recovered bookings and PMS write‑through codyco.ai/en; YC Launch.
• First 50: Focus outbound on central reservation teams and regional groups, with standardized pilot→rollout contracts, rollout incentives (e.g., free initial licenses), and a clear SSO/enterprise roadmap to ease procurement/IT reviews codyco.ai/en; YC Launch.
• First 100: Scale via partnerships (PMS vendors, VoIP providers, hotel management firms) and a small rollout team executing templated integrations and number provisioning; productize onboarding with docs/SLAs/DPAs to convert pilots into multi‑property contracts codyco.ai/en.

What is the rough total addressable market

Top-down context:

Hotels are a large, global base: STR estimates ~21.4 million rooms worldwide in 2023 (via IHG’s industry overview) IHG/STR. Third‑party estimates put the global hotel count at roughly 187,000 properties, framing an upper bound for per‑property pricing models OysterLink.

Bottom-up calculation:

If Codyco prices at roughly €300 per property per month and targets about two‑thirds of global hotels that operate staffed front desks (~120,000 of ~187,000), the annual TAM would be ~€300 × 12 × 120,000 ≈ €432M. A full‑coverage ceiling at the same price across ~187,000 properties would be ~€673M ARR OysterLink.

Assumptions:

• Pricing averages ~€300/property/month across segments and regions.
• ~120k of ~187k hotels are serviceable (staffed front desks, compatible PMS/telephony).
• Voice remains a core booking/contact channel even as messaging grows; hotels will pay per‑property for always‑on call coverage.

Who are some of their notable competitors

• PolyAI: Voice AI agents used by large hotel brands to handle reservations and service calls across many sites; strong at enterprise voice with property‑level scalability PolyAI.
• Replicant: Enterprise voice/chat AI for contact centers with a hospitality/travel solution that automates bookings, changes, and FAQs; emphasizes integrations and SLAs Replicant Hospitality.
• Asksuite: Omnichannel AI reservation assistant for hotels (web/chat/social), focused on direct bookings and deflecting routine inquiries; widely adopted in hospitality Asksuite.
• HiJiffy: Guest communications hub with AI booking assistant across chat and messaging; also offers a hotel voicebot module for direct bookings and FAQs HiJiffy.
• Quicktext (Velma): AI hotel chatbot focused on direct bookings and multi‑language automation across web and messaging; long‑standing hospitality footprint Quicktext.