Paratus Health

What do they actually do

Paratus Health builds an AI voice agent and conversational intake system that answers clinic phone lines and runs SMS/text flows. It gathers demographics, symptoms, and insurance details; books or reschedules appointments; verifies eligibility; and generates structured outputs like a pre‑visit note and transcript that flow back into the clinic’s EHR so clinicians see a visit‑ready summary before the appointment (homepage, YC profile).

The product is used by outpatient clinics and small‑to‑mid multi‑location groups across primary care and specialties. Public materials cite live deployments and pilots, examples of customers, and company‑reported metrics such as 600,000+ patient interactions, go‑live in about three weeks, and case‑study outcomes like ~$50k/year savings for a dental group and short payback times (homepage, contact/case study). Paratus says it integrates with common ambulatory EHRs (examples include Epic, athenahealth, DrChrono, eClinicalWorks, NextGen) and states HIPAA/security protections; third‑party vendor listings mention SOC 2 and GDPR (YC profile, Elion vendor listing).

Near term, the team is focused on deepening EHR integrations, expanding specialty/language coverage, and scaling pilots and customers, with hands‑on onboarding and human‑in‑the‑loop support during rollout (YC profile, contact/implementation).

Who are their target customer(s)

• Small, single‑location primary care or specialty practice owner/manager: Misses new‑patient calls and after‑hours inquiries; clinicians lose time collecting basic history and insurance details instead of seeing patients.
• Operations director for a multi‑location outpatient group: Needs consistent intake, scheduling, and prior‑auth workflows across sites without adding headcount; uneven processes reduce throughput and revenue.
• Specialty practice manager (pediatrics, rheumatology, dental): Complex triage and documentation requirements take staff time to capture accurately, leading to longer check‑ins and billing friction.
• Front‑desk/clinic coordinator: High call volume, repeated rescheduling/no‑show outreach, and manual EHR entry drive burnout and reduce time for in‑person patient needs.
• Ambulatory EHR/IT lead at a small health system or integrated practice: Needs a HIPAA‑compliant automation that plugs into Epic/Athena/etc. and produces encounter‑ready notes without breaking clinical or billing workflows.

How would they acquire their first 10, 50, and 100 customers

• First 10: Founder‑led outreach and YC introductions to close hands‑on pilots, committing to rapid implementation (“go live in ~3 weeks”) and using the demo plus the Clove Dental case study to prove ROI quickly (contact/case study, demo, YC profile).
• First 50: Standardize onboarding (playbooks, templated specialty flows) and run targeted outbound to local primary care/specialty practices while converting inbound from the website and vendor listings; offer short‑term pricing or outcome‑linked contracts to land multi‑location groups (homepage, vendor listing).
• First 100: Add channel partnerships with EHR integrators, billing vendors, and MSOs to bundle Paratus; introduce self‑serve pilot signup and specialty templates to reduce sales friction; build customer success to turn wins into case studies and referrals.

What is the rough total addressable market

Top-down context:

The U.S. has a large base of outpatient practices: NAICS counts indicate roughly 433k “Offices of Physicians” (6211) and 208k “Offices of Dentists” (6212), highlighting the scale of targetable clinics (NAICS Association).

Bottom-up calculation:

If an AI patient‑access/intake agent is priced around $6k–$18k per site per year and sold to physician and dental practices, a U.S. TAM on the order of ~$3.8B–$11.5B emerges (≈641k establishments × $6k–$18k), before considering other outpatient categories or international markets (NAICS Association).

Assumptions:

• Counts for NAICS 6211/6212 approximate the number of physician and dental establishments in scope; not all are immediate buyers.
• Average annual price per site of ~$6k–$18k reflects typical SaaS pricing for front‑desk automation and intake; actual ARPU varies by size/specialty.
• TAM shown is U.S. only and assumes one subscription per site; excludes hospitals and non‑physician/dental outpatient segments.

Who are some of their notable competitors

• Hyro: Conversational AI for healthcare contact centers and patient access (voice and chat) focused on call automation, scheduling, and routing.
• Syllable: AI voice assistants and IVR automation for health systems to handle inbound calls, appointment requests, and patient self‑service.
• Notable: Automation platform that integrates with EHRs to streamline intake, scheduling, and outreach across ambulatory settings.
• Keona Health: Call center and triage software for clinics, combining protocols and automation to standardize nurse triage and patient access.
• Orbita: Healthcare‑focused conversational AI (voice and chat) for patient engagement, symptom checkers, and appointment workflows.