Perspectives Health

What do they actually do

Perspectives Health sells an AI assistant for behavioral‑health and addiction clinics that listens to therapy/treatment sessions and drafts the clinical note while also filling structured paperwork (e.g., ASAMs, biopsychosocials, group notes). The tool works “inside” the clinic’s existing EMR so staff don’t have to switch systems or re‑enter data, and it can generate notes in real or near‑real time. They also offer clinician‑facing views like a “Patient Prep” snapshot before sessions YC profile, LinkedIn.

The product is live in pilots with behavioral‑health and addiction clinics, including single‑site clinics, small networks, and an enterprise pilot. Public claims include onboarding 9–11 clinics (about ~180 clinicians targeted in one cohort), time savings of roughly 2–3 hours per clinician per day, and a quick shift away from manual note‑writing by users. The company lists HIPAA controls and a SOC 2 Type II report on its site, signaling it is built for standard healthcare security requirements YC profile, LinkedIn, Website.

Who are their target customer(s)

• Small addiction‑clinic owner / medical director: Needs compliant documentation without hiring more staff or changing the EMR. Paperwork consumes clinician time, creates backlogs, and risks delayed billing [YC profile; LinkedIn].
• Multi‑site behavioral‑health operations lead: Must standardize documentation quality across several clinics and scale care without adding overhead or forcing an EMR migration. Seeks a solution that reduces variability in notes/forms in legacy systems [YC profile; LinkedIn].
• Enterprise health system IT/integration team: Worried about integration complexity, security/compliance, and workflow disruption. Needs a vendor that works inside legacy EMRs and meets HIPAA/SOC 2 requirements without long IT projects [YC profile; website].
• Front‑line clinicians (therapists, counselors, addiction specialists): Spend large portions of the day on notes and structured assessments, reducing patient time and contributing to burnout. Want accurate documentation that’s fast and unobtrusive [LinkedIn; YC profile].
• Billing/compliance/case management staff: Chase incomplete or inconsistent assessments (e.g., ASAMs, biopsychosocials), which delays claims and audits. Need fewer errors and on‑time documentation to prevent bottlenecks [YC profile; LinkedIn].

How would they acquire their first 10, 50, and 100 customers

• First 10: Founder‑led pilots with clinics in their network, offering short, low‑risk trials to prove in‑EMR operation. Instrument pilots to measure time saved/compliance, capture testimonials/screen recordings, and iterate onboarding quickly [YC profile; LinkedIn].
• First 50: Hire 1–2 sales/CS reps to run a repeatable pilot‑to‑paid playbook (discovery, EMR check, 2–4 week pilot with ROI metrics, conversion checklist). Build EMR‑specific templates and lean on HIPAA/SOC 2 materials to reduce procurement friction [LinkedIn; website].
• First 100: Stand up sales engineering, standard contracts (BAA, SOC 2 evidence, SSO/SCIM), and one‑click onboarding for top EMRs. Add channel partners (regional networks, EMR resellers, billing firms) and use packaged case studies to shorten enterprise cycles.

What is the rough total addressable market

Top-down context:

Initial TAM is the subscription spend for documentation and admin automation in U.S. behavioral‑health and addiction outpatient clinics, with expansion potential into adjacent outpatient specialties that also run on legacy EMRs.

Bottom-up calculation:

If there are ~12,000 clinics averaging ~10 clinicians each and pricing is ~$250 per clinician per month, the initial TAM is about 12,000 × 10 × $250 × 12 ≈ $360M annually. Expanding to adjacent outpatient specialties would increase this materially.

Assumptions:

• ~12k behavioral‑health/addiction outpatient clinics in the U.S., averaging ~10 clinicians per site.
• Pricing around $200–$300 per clinician per month, sold per‑seat.
• High relevance to clinicians using legacy EMRs; initial calculation excludes adjacent specialties.

Who are some of their notable competitors

• Eleos Health: Behavioral‑health‑focused AI scribe that generates progress notes and flags compliance issues, including group notes and assessments—overlaps heavily with Perspectives’ target workflows Eleos docs.
• Suki: Ambient/voice‑first clinical assistant used across specialties that creates notes and integrates with major EHRs; a direct alternative for real‑time note capture.
• Augmedix (now part of Commure): Large, enterprise‑focused ambient scribe business embedded in hospital/clinic EHRs; competes on scale and health‑system integrations Commure on Augmedix deal.
• Robin Healthcare: Ambient in‑room capture with AI and human review that produces notes and posts into EMRs; aimed at reducing after‑hours charting for larger practices and health systems Fierce Healthcare.
• Notable: Automates intake, forms, and EHR read/write workflows with AI agents; relevant as Perspectives expands beyond notes into structured assessments and admin tasks Notable platform.