Remedy

What do they actually do

Remedy builds a HIPAA‑focused conversational voice agent for pharmacies that answers inbound calls and automates routine tasks like refills, pickup scheduling, hours/location queries, basic insurance/billing questions, and triage to a human when needed. The public product pitch includes 24/7 answering, multilingual support, real‑time monitoring/analytics, and integrations with pharmacy management/EHR systems, offered today via demo‑led onboarding Remedy site.

There are no public customer logos or case studies yet, and YC lists a small founding team (3), which indicates the company is in demo/pilot or early commercial rollout rather than broad deployment YC listing Remedy site.

Who are their target customer(s)

• Independent/community pharmacy owner or pharmacist-in-charge: High volume of routine calls (refills, pickup times, hours) ties up limited staff and increases wait times; they need a low‑risk way to offload repetitive calls while verifying patients and staying HIPAA‑compliant.
• Small‑chain operations or regional manager: Must standardize service across stores, control labor costs, and maintain uptime/compliance; needs multi‑location deployment with auditable logs and simple performance metrics.
• Front‑counter staff / pharmacy technician: Frequent phone interruptions slow dispensing, raise error risk, and force tradeoffs between in‑store, drive‑through, and callers; wants fewer routine interruptions and clear escalation handoffs.
• After‑hours coverage coordinator or owner: Missed overnight calls create next‑day backlogs and patient frustration; staffing nights is expensive or unreliable. They want consistent 24/7 answering that only escalates true clinical issues.
• Billing/insurance coordinator or claims specialist: Many calls involve coverage/copays requiring eligibility/benefit checks; they want simple cases resolved automatically or the right data surfaced so fewer calls require manual lookups.

How would they acquire their first 10, 50, and 100 customers

• First 10: Founder‑led outreach to independent pharmacies via cold calls, in‑person visits, and demos, offering a time‑boxed pilot with hands‑on onboarding and live support; capture basic metrics (calls handled, escalation rate, time saved) and a testimonial from each pilot.
• First 50: Convert pilots to paid pilots and add one sales/CS hire to run demos/deployments with a packaged pilot (fixed integrations and checklist). Start a referral program and sign 1–2 regional partners (associations or PMS resellers) to bring small batches of stores.
• First 100: Standardize integrations for common pharmacy systems, document an onboarding playbook, and create a small remote deployment team. Add national channel partners (wholesalers, franchise groups, after‑hours services), publish case studies and pricing, and run targeted demo campaigns.

What is the rough total addressable market

Top-down context:

There are roughly 19k independent pharmacies and about 54k total U.S. retail pharmacy locations; at plausible HIPAA‑grade AI voice pricing ($100–$500 per store per month), the U.S. TAM falls in the tens to a few hundred million dollars annually NCPA 2024 Digest Pharmacy Times pricing guides pricing guides healthcare example AI voice pricing.

Bottom-up calculation:

Independents only (18,984 stores): at $100/$250/$500 per month → ~$23M/$57M/$114M ARR. Entire U.S. retail (~54,436 stores): at $100/$250/$500 per month → ~$65M/$163M/$327M ARR NCPA 2024 Digest Pharmacy Times.

Assumptions:

• Store counts from NCPA (independents) and industry summaries (total retail footprint).
• Per‑store monthly pricing bands of $100/$250/$500 based on public AI receptionist/voice pricing ranges for HIPAA/integrated tiers.
• Initial SAM emphasizes independents and small chains; deeper payer/EHR integrations (e.g., real‑time benefits) support higher pricing over time Surescripts.

Who are some of their notable competitors

• Pharmesol: Pharmacy‑focused AI assistant for voice and messaging (refills, reminders, triage) with native pharmacy workflows; overlaps directly on call automation and multi‑channel support Pharmesol.
• Infinitus: Conversational‑AI for clinical/administrative use cases in pharma and specialty pharmacy, including patient outreach and prescription follow‑ups; stronger fit for enterprises and chains Infinitus solutions Prescription follow‑up.
• Phreesia (VoiceAI): Healthcare intake/engagement platform with VoiceAI that collects refill requests, billing info, and screening over the phone; competes via healthcare footprint and compliance credentials Phreesia VoiceAI.
• Mosaicx / WestCX: Patient engagement/CX vendor with an agentic AI offering for pharmacies that blends conversational automation, analytics, and managed services; relevant for regional chains Mosaicx launch coverage.
• Gridspace: Voice‑AI call automation and analytics with explicit pharmacy use cases (routing, conversation capture); competes on telephony/voice tech depth and analytics Gridspace pharmacy.