Veritus Agent

What do they actually do

Veritus Agent provides an omni‑channel platform that uses AI agents to run loan‑servicing and debt‑collection conversations over voice, SMS, email, and chat. The system records and transcribes interactions, maintains conversation context across channels, and includes controls meant to help teams follow consumer‑lending rules like TILA, Reg Z, FCRA, and TCPA company site, Terms of Service, trust center.

They say the product is live in production for first‑party collections and origination workflows, handling inbound and outbound calls and automating follow‑ups, with handoff to humans when needed YC profile, company site. Operationally, customer data and account states are ingested, conversations are logged as audio/transcripts/metadata for reporting and audits, and outputs are stored under role‑based access and encryption Terms of Service, trust center.

In parallel with licensing the software, the company is building a hybrid model by operating as a licensed collections/debt‑buying business to validate end‑to‑end economics and capture recovery upside. They state they are pursuing nationwide collections licensing and run their own portfolios on the platform YC profile, hiring briefs.

Who are their target customer(s)

• Mid‑size banks and consumer finance companies with in‑house servicing teams: High call‑center costs and agent turnover, plus the need for consistent scripts and complete, auditable call records to satisfy consumer‑lending regulations.
• Third‑party loan servicers managing portfolios for multiple lenders: Must juggle different client rules and compliance regimes without scaling headcount and training for each client.
• Fintech lenders and small challenger banks: Lack the budget for large contact centers but must run compliant origination and collections across voice, SMS, and chat with clear audit trails.
• Collections agencies and debt buyers: Need to lift recovery rates and reduce per‑account handling cost while keeping every interaction, promise‑to‑pay, and dispute record defensible.
• Heads of Compliance/Operations at lenders or servicers: Concerned about regulatory exposure from automated outreach; require role‑based access, encryption, consent tracking, and auditability to meet TILA, Reg Z, FCRA, and TCPA requirements.

How would they acquire their first 10, 50, and 100 customers

• First 10: Run tightly scoped paid pilots (6–8 weeks) with design partners across banks, servicers, and agencies, executing live outbound/inbound voice + SMS campaigns on small portfolios and sharing recordings, transcripts, and recovery metrics; speed security/compliance reviews and use short trial discounts or revenue‑share to prove lift YC profile, Terms of Service, trust center.
• First 50: Stand up an enterprise sales and compliance‑ops motion with integration templates, an RFP/contract playbook, and dedicated engineering support to clear security assessments; run account‑based outreach to top servicers and mid‑market lenders using pilot case studies to convert targeted prospects company site, trust center.
• First 100: Productize self‑serve onboarding and connectors, add channel partnerships (BPOs, loan‑servicing software, buyer networks), and offer managed‑service/licensing bundles (including pay‑for‑performance debt buying where suitable); scale with vertical SDRs and regulatory webinars that emphasize auditability and ROI YC profile, hiring briefs, trust center.

What is the rough total addressable market

Top-down context:

Two revenue pools matter: software spend for collections/servicing automation and the collections‑services revenue that agencies earn. U.S. agency revenue is about $13.6B, while global debt‑collection software is ~$4.9B with North America ~30% (implying ~$1.4–1.6B U.S.) IBISWorld, Grand View Research. Contact‑center software budgets provide additional adjacent spend Fortune Business Insights.

Bottom-up calculation:

Software SAM (U.S., today): ~$1.5B from debt‑collection software plus an estimated $1.4–2.8B slice of contact‑center software budgets attributable to consumer‑lending servicing/collections, totaling roughly $3.0–4.5B Grand View Research, Fortune Business Insights. Adding the collections‑services revenue pool (~$13.6B) yields a combined U.S. opportunity around $16–18B if operating both software and collections IBISWorld.

Assumptions:

• North America is ~30% of global debt‑collection software spend; most of that is serviceable by a U.S.‑focused vendor.
• 10–20% of U.S. contact‑center software spend in financial services is allocable to consumer‑lending servicing/collections automation.
• Veritus can access collections‑services revenue only where it is licensed/capitalized to operate portfolios at scale.

Who are some of their notable competitors

• TrueAccord: Digital‑first collections platform that automates outreach across email/SMS and self‑serve with compliance tooling; overlaps on automated, auditable workflows but emphasizes digital channels over live voice agents.
• Katabat: Omni‑channel servicing and collections software with configurable messaging, ML models, and enterprise compliance controls; competes on lender integrations and regulated portfolio orchestration.
• Skit.ai: Voice‑first conversational AI for contact centers, including collections, with compliance guardrails and behavior‑aware dialogues; a close technical substitute for real‑time voice agents.
• Finvi: Collections software for banks and lenders offering omnichannel orchestration and strategy engines; targets similar mid‑market lenders and servicers needing configurable, compliant automation.
• RevSpring: Engagement and payments platform used in regulated industries; competes on secure communications, payments integration, and auditability for servicing and collections.